Delivery and Returns
My Account Details
Prices & Payment Options
UK Telephone 0844 573 1650
Monday - Friday 9:00am - 6:00pm.
Saturdays and Bank Holiday Mondays 9:00am - 5:00pm.
Answer phone service late evenings and on Sundays.
Overseas Telephone 00 44 16977 45290
Alternatively, Write to us by fax on 016977 45090
or by post at:
Country Collection Ltd
FREEPOST CE451, Crawhall, Brampton, CA8 1BR
You can contact Waggers Customer Services on:
UK only: 0844 573 1650
Overseas: 00 44 16977 45290
Monday - Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Closed Sundays and bank holidays.
Alternatively, write to us by fax on +44 (0)16977 45090 or by post at:
For internet orders within the UK, your purchase will arrive within 7 working days. If for any reason the item you have ordered is not in stock, you may buy this item and will be charged immediately when ordering. Customer services will contact you to advise you of the expected delivery date of your purchase.
Postage and Packing
Postage and packaging charges are as follows:
UK (including Channel Islands)
Orders up to £29 - £3.50
Orders Over £30 - £6.95
Home and Gift Purchases Your credit card will be debited by an additional £2 if you order a product from our Home and Gift section displaying the heavy item surcharge symbol.
We apologise that Home and Gift items are unavailable to customers outside the UK, due to their considerable weight and therefore associated postage costs. Any customers still wishing to buy these items should contact customers services on 0844 420 4970 who will advise postage costs specific to their order and overseas address.
Returning your purchase couldn't be easier. We enclose a FREEPOST RETURN LABEL (UK orders only). Simply affix the label to your parcel and hand in at any post office - we'll do the rest.
If for any reason, within 30 days of purchasing the product you are not completely satisfied with your purchase, please return it for an exchange or immediate refund in full.
Due to their considerable weight some items in the home and Gift catalogue carry a postage surcharge. Please add £2 to your postage and packing fee when ordering an item displaying the above symbol.
For deliveries to the UK the charge covers the cost of despatching goods to you and insures you against any deliveries or returns lost in transit. All overseas orders are despatched by airmail. Local duties may be payable on receipt.
There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.
To ask our Customer Service staff about availability you can also call
+44 (0)844 420 4970
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays
Make sure you consider how your dog likes to sleep as to what style of bed you choose. For the rectangular shaped beds measure your dog from nose to base of the tail, then add 20-30cm/8-12". We would always recommend that you go for the next size up if you have any concerns it might not be big enough. Don't forget that if the size that you order is not suitable you may return it for an exchange or full refund.
At Waggers we are very proud of the high quality products that we offer. In fact we think they are the best pet products on the planet! We specialise in dog beds, personalised dog tags and identification, collars, ramps, healthcare and coats. We also have an extensive range of products to stop your dog covering your car and home with hair and mud with our car upholstery protection collection and floor/ furniture range. We also have products to keep your dog safe in the car with our safety hammock and harness.
Over the past few months we have worked very hard to source new, practical products and make improvements to our existing range. The result is that you will find we are able to cater for all ages and types of dogs, made to the highest quality that you will struggle to find anywhere else.
I hope you find something that you and your dog will love.
www.waggers.co.uk is a site operated by Waggers ("we" or "Waggers"), which is a business of WCF Ltd. WCF Ltd is registered in England and Wales under company number 2263148 and has its registered office and main trading address at Crawhall, Brampton, Cumbria CA8 1TN. Our group VAT number is 442 8145 56.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
Use of our site is restricted to customers aged 18 or over.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Dated: July 2012
The terms and conditions ("Terms") on which we sell the products available on our site ("Products") to you are as follows:
1. These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.
2. You should print a copy of these Terms or save them to your computer for future reference.
3. We amend these Terms from time to time as set out in paragraph 15 below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the date set out above.
4. These Terms, and any Contract between us, are only in the English language.
5. To contact us, please see our Contact Us page.
6. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
7. We recommend you use our Size Guide before selecting any Products with different sizes.
8. All Products shown on our site are subject to availability. We will inform you by telephone or email as soon as possible if the Product you have ordered is not available and we will not process your order if made.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
If you have any concerns about material which appears on our site, please contact us at Crawhall, Brampton, Cumbria, CA8 1TN .
Waggers ("we" or "Waggers") is a business of WCF Ltd. We are committed to protecting your privacy and the security of the personal data that you provide.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 ("Act"), the data controller is WCF Ltd of Crawhall, Brampton, Cumbria CA8 1TN.
We may collect and process the following data about you:
When you place an order and make payment on our site your card information is passed directly to the banking network via a secure payment gateway. Waggers does not hold or have access to any card information. The connection between your computer and the payment gateway is encrypted. Website pages are protected using SSL (Secure Socket Layer) encryption and always begin with “https” rather than “http”. You will see this in the address bar near the top of the screen. We will never ask you for any credit card information by e-mail.
We may disclose your personal information to third parties:
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on our order forms. You can also exercise the right at any time by contacting us at email@example.com or Crawhall, Brampton, Cumbria, CA8 1TN.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Waggers does not accept any responsibility or liability for these policies. We would recommend you check these policies before using any of these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
When you place orders they are recorded on our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.