Customer Services

UK Telephone 0844 573 1650

Monday - Friday 9:00am - 6:00pm.

Saturdays and Bank Holiday Mondays 9:00am - 5:00pm.

Answer phone service late evenings and on Sundays.


Overseas Telephone 00 44 16977 45290

Alternatively, Write to us by fax on 016977 45090

or by post at:

Country Collection Ltd

FREEPOST CE451, Crawhall, Brampton, CA8 1BR

 

Contact Us

You can contact Waggers Customer Services on:
UK only: 0844 573 1650
Overseas: 00 44 16977 45290

Monday - Friday 9.00am - 6.00pm
Saturday 9.00am - 5.00pm
Closed Sundays and bank holidays.

Alternatively, write to us by fax on +44 (0)16977 45090 or by post at:
Waggers
FREEPOST CE451
Crawhall,
Brampton,
CA8 1BR

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Live Chat

Chat with us live by clicking on the link from the home page under the telephone number and speak to one of our Cutomer Services Team. Click here

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Recommend a Friend

Recommend a friend click here

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Delivery Times & Charges

For internet orders within the UK, your purchase will arrive within 7 working days. If for any reason the item you have ordered is not in stock, you may buy this item and will be charged immediately when ordering. Customer services will contact you to advise you of the expected delivery date of your purchase.

Postage and Packing
Postage and packaging charges are as follows:
UK (including Channel Islands)
Orders up to £29 - £3.50
Orders Over £30 - £6.95

Home and Gift Purchases Your credit card will be debited by an additional £2 if you order a product from our Home and Gift section displaying the heavy item surcharge symbol.

We apologise that Home and Gift items are unavailable to customers outside the UK, due to their considerable weight and therefore associated postage costs. Any customers still wishing to buy these items should contact customers services on 0844 420 4970 who will advise postage costs specific to their order and overseas address.

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Returns & Guarantee

Returning your purchase couldn't be easier. We enclose a FREEPOST RETURN LABEL (UK orders only). Simply affix the label to your parcel and hand in at any post office - we'll do the rest.

 

If for any reason, within 30 days of purchasing the product you are not completely satisfied with your purchase, please return it for an exchange or immediate refund in full.

 

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Heavy Item surcharge

Due to their considerable weight some items in the home and Gift catalogue carry a postage surcharge. Please add £2 to your postage and packing fee when ordering an item displaying the above symbol.

For deliveries to the UK the charge covers the cost of despatching goods to you and insures you against any deliveries or returns lost in transit. All overseas orders are despatched by airmail. Local duties may be payable on receipt.

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Stock Availability

There are occasionally discrepancies, but the stock levels are correct to the best of our knowledge. If you order something that is out of stock, we will inform you by email or phone. Goods are reserved on a first come, first served basis.

To ask our Customer Service staff about availability you can also call
+44 (0)844 420 4970
Monday-Friday 9:00am-6:00pm.
Saturday and Bank Holidays Monday 9:00am-5:00pm.
Answer phone service late evenings and on Sundays

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Size Guides

Pet Size Guide

Make sure you consider how your dog likes to sleep as to what style of bed you choose. For the rectangular shaped beds measure your dog from nose to base of the tail, then add 20-30cm/8-12". We would always recommend that you go for the next size up if you have any concerns it might not be big enough. Don't forget that if the size that you order is not suitable you may return it for an exchange or full refund.

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Payment Options


Mastercard Debit
Mastercard Credit
Visa Debit
Visa Credit
American Express
Diners Club
JCB

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VAT

VAT is 20% and is included in the product price. VAT is excluded for overseas and Channel Islands orders.

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Our Company

Dear Dog Lovers

At Waggers we are very proud of the high quality products that we offer. In fact we think they are the best pet products on the planet! We specialise in dog beds, personalised dog tags and identification, collars, ramps, healthcare and coats. We also have an extensive range of products to stop your dog covering your car and home with hair and mud with our car upholstery protection collection and floor/ furniture range. We also have products to keep your dog safe in the car with our safety hammock and harness.

Over the past few months we have worked very hard to source new, practical products and make improvements to our existing range. The result is that you will find we are able to cater for all ages and types of dogs, made to the highest quality that you will struggle to find anywhere else.

I hope you find something that you and your dog will love.

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Terms & Conditions

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.waggers.co.uk ("our site"). Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information About

www.waggers.co.uk is a site operated by Waggers ("we" or "Waggers"), which is a business of WCF Ltd. WCF Ltd is registered in England and Wales under company number 2263148 and has its registered office and main trading address at Crawhall, Brampton, Cumbria CA8 1TN. Our group VAT number is 442 8145 56.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Use of our site is restricted to customers aged 18 or over.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Reliance on Information Posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our Site Changes Regular

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Information About You and Your Visits to Our Site

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Transactions Concluded Through Our Site

Dated: July 2012

The terms and conditions ("Terms") on which we sell the products available on our site ("Products") to you are as follows:

1. These Terms will apply to any contract between us for the sale of Products to you ("Contract"). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms.

2. You should print a copy of these Terms or save them to your computer for future reference.

3. We amend these Terms from time to time as set out in paragraph 15 below. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on the date set out above.

4. These Terms, and any Contract between us, are only in the English language.

5. To contact us, please see our Contact Us page.

Our Products

6. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.

7. We recommend you use our Size Guide before selecting any Products with different sizes.

8. All Products shown on our site are subject to availability. We will inform you by telephone or email as soon as possible if the Product you have ordered is not available and we will not process your order if made.

How We Use Your Personal Information

9. We only use your personal information in accordance with our Privacy Policy. Please take the time to read our policy, as it includes important terms which apply to you.

How the Contract is Formed Between You and Us

10. To place an order on our site, you will need to take the following steps:

(a) select the required Product(s), including your required size, colour and quantity and add the Product(s) to the shopping basket;

(b) once you have finished shopping, select the checkout option;

(c) enter your personal details (being your name, billing and delivery address, contact details, and details of where you heard about us);

(d) select whether or not to register so as to avoid having to re-enter your details the next time you wish to purchase Products from us;

(e) select your mailing preferences;

(f) accept these Terms and the Privacy Policy;

(g) check your details on the order summary page; and

(h) place your order and be directed to the secure Sage Pay website to enter your card details for payment.

11. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to check your order at each page of the order process.

12. After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in paragraph 13.

13. We will confirm our acceptance to you by sending you an email that the Products have been dispatched ("Dispatch Confirmation"). The Contract between us will only be formed when we send the Dispatch Confirmation.

14. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in paragraph 39, we will inform you of this by telephone or email and we will not process your order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. These works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you.

Your Concerns

If you have any concerns about material which appears on our site, please contact us at Crawhall, Brampton, Cumbria, CA8 1TN .

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Privacy Promise

Waggers ("we" or "Waggers") is a business of WCF Ltd. We are committed to protecting your privacy and the security of the personal data that you provide.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 ("Act"), the data controller is WCF Ltd of Crawhall, Brampton, Cumbria CA8 1TN.

Information We May Collect From You

We may collect and process the following data about you:

  • - information that you provide by filling in forms on our site www.waggers.co.uk ("our site"). . This includes information provided at the time of registering to use our site, where you enter any competition or promotion conducted on our site and when you report a problem with the site;
  • - if you contact us, we may keep a record of that correspondence;
  • - we may also ask you to complete surveys that we use for research purposes (although you do not have to respond to them);
  • - details of any purchases of products you make on our site and of the fulfilment of your orders; and
  • - details of your visits to our site [including traffic data, location data, weblogs and other communication data] and the resources that you access.

Disclosures of Your Information

When you place an order and make payment on our site your card information is passed directly to the banking network via a secure payment gateway. Waggers does not hold or have access to any card information. The connection between your computer and the payment gateway is encrypted. Website pages are protected using SSL (Secure Socket Layer) encryption and always begin with “https” rather than “http”. You will see this in the address bar near the top of the screen. We will never ask you for any credit card information by e-mail.

We may disclose your personal information to third parties:

  • - in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
  • - if Waggers or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; or
  • - if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements, or to protect the rights, property or safety of Waggers, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk protection.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on our order forms. You can also exercise the right at any time by contacting us at info@waggers.co.uk or Crawhall, Brampton, Cumbria, CA8 1TN.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Waggers does not accept any responsibility or liability for these policies. We would recommend you check these policies before using any of these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

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Your Security

When you place orders they are recorded on our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

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